Refund Policy
Money Back Guarantee
Unless otherwise noted during your purchase of the Service you choose, as required by applicable law in your jurisdiction, or as set forth in the refund policy applicable to any Service you purchase through a third-party marketplace, should you become dissatisfied with the Service within the first 30 days after purchase, GuitarZoom will refund the full amount of your purchase and subsequently terminate your access.
Customers can get a refund within 30 days of the initial purchase. After this 30-day period, no refunds shall be granted. Additionally, any subsequent charges or rebills are exempt from the 30-day refund period. Charges incurred after trial periods are also not eligible for refunds. Refunds will not be issued for rebills.
Refunds are not available for accounts that have violated the terms of service; violations are determined at GuitarZoom’s sole discretion. If GuitarZoom determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund. To request a refund or to ask a question regarding the 30-day money back guarantee, email Support at support@guitarzoom.com
Recurring Subscriptions
If you select a Service with an auto renewal feature (“Recurring Subscription”), you authorize GuitarZoom to maintain your account information and charge that account automatically upon the renewal of the Service you choose with no further action required by you. In the event that GuitarZoom is unable to charge your account as authorized by you when you enrolled in a Recurring Subscription, GuitarZoom, may, in its sole discretion: (i) bill you for your Service and suspend your access to the Service until payment is received, and/or (ii) seek to update your account information through third party sources (i.e., your bank or a payment processor) to continue charging your account as authorized by you.
GuitarZoom may change the price for Recurring Subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Recurring Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use your Recurring Subscription after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by canceling your Recurring Subscription before the price change goes into effect. Please, therefore, make sure you read any such notification of price changes carefully.
Payments are nonrefundable and there are no refunds or credits for partially used periods. You may cancel a Recurring Subscription at any time, but if you cancel your subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the service through the end of your current subscription period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our users ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
If you purchase any Service through a mobile purchase or third-party marketplace (e.g., through the Apple App Store or Google Play Store), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by GuitarZoom. Except as otherwise explicitly stated by GuitarZoom, the third-party marketplace will be solely responsible for making refunds under its refund policy, and GuitarZoom will have no refund obligations. GuitarZoom disclaims any responsibility or liability related to any third-party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
If you subscribed via iTunes on your Apple mobile device, you can cancel by going to your Account Settings in the App Store. You can find Subscriptions in the Settings app on your device under iTunes & App Store, and then select your Apple ID. If you subscribed on our website, you can cancel by contacting Support at support@GuitarZoom.com.
If you subscribed via the Google Play Store on your Android mobile device, you can cancel by opening the Google Play Store and selecting Menu Subscription. You can select the subscription you want to cancel or update and then follow the onscreen instructions.
If you subscribed on our website, you can cancel by contacting Support at support@GuitarZoom.com or by going to Settings in your account, selecting Cancel under the Subscription box and then following the onscreen instructions to continue and cancel subscription.
Unless otherwise noted during your purchase of the Service you choose, as required by applicable law in your jurisdiction, or as set forth in the refund policy applicable to any Service you purchase through a third-party marketplace, should you become dissatisfied with the Service within the first 30 days after purchase, GuitarZoom will refund the full amount of your purchase and subsequently terminate your access.
Customers can get a refund within 30 days of the initial purchase. After this 30-day period, no refunds shall be granted. Additionally, any subsequent charges or rebills are exempt from the 30-day refund period. Charges incurred after trial periods are also not eligible for refunds. Refunds will not be issued for rebills.
Refunds are not available for accounts that have violated the terms of service; violations are determined at GuitarZoom’s sole discretion. If GuitarZoom determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund. To request a refund or to ask a question regarding the 30-day money back guarantee, email Support at support@guitarzoom.com
Recurring Subscriptions
If you select a Service with an auto renewal feature (“Recurring Subscription”), you authorize GuitarZoom to maintain your account information and charge that account automatically upon the renewal of the Service you choose with no further action required by you. In the event that GuitarZoom is unable to charge your account as authorized by you when you enrolled in a Recurring Subscription, GuitarZoom, may, in its sole discretion: (i) bill you for your Service and suspend your access to the Service until payment is received, and/or (ii) seek to update your account information through third party sources (i.e., your bank or a payment processor) to continue charging your account as authorized by you.
GuitarZoom may change the price for Recurring Subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Recurring Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use your Recurring Subscription after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by canceling your Recurring Subscription before the price change goes into effect. Please, therefore, make sure you read any such notification of price changes carefully.
Payments are nonrefundable and there are no refunds or credits for partially used periods. You may cancel a Recurring Subscription at any time, but if you cancel your subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the service through the end of your current subscription period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our users ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
If you purchase any Service through a mobile purchase or third-party marketplace (e.g., through the Apple App Store or Google Play Store), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by GuitarZoom. Except as otherwise explicitly stated by GuitarZoom, the third-party marketplace will be solely responsible for making refunds under its refund policy, and GuitarZoom will have no refund obligations. GuitarZoom disclaims any responsibility or liability related to any third-party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
If you subscribed via iTunes on your Apple mobile device, you can cancel by going to your Account Settings in the App Store. You can find Subscriptions in the Settings app on your device under iTunes & App Store, and then select your Apple ID. If you subscribed on our website, you can cancel by contacting Support at support@GuitarZoom.com.
If you subscribed via the Google Play Store on your Android mobile device, you can cancel by opening the Google Play Store and selecting Menu Subscription. You can select the subscription you want to cancel or update and then follow the onscreen instructions.
If you subscribed on our website, you can cancel by contacting Support at support@GuitarZoom.com or by going to Settings in your account, selecting Cancel under the Subscription box and then following the onscreen instructions to continue and cancel subscription.
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